#1 Brand of Cordless Snow Blowers

When it comes to Snow, Go with Joe®

#1 Brand of cordless snow blowers

Customer Service Policy
Customer Service

We're here to help. We want you to have an exceptional experience with every Snow Joe® + Sun Joe® item we sell, from the moment you order it online, buy it in store, or assemble it at home. Have a question about a tool or task? Unsure about a selection or specifications? Our experts will be glad to assist!

Please contact our Customer Service department via one of the methods below:

       - CALL US: at 1-866-SNOW-JOE (866-766-9563) Hours: Daily 8:00 am to 8:00 pm EST.

       - EMAIL US: at
       - CHAT WITH US: Click the “Chat with a sales expert” tab on the lower right side of the website to speak with a live agent via chat.

Customer Promise

Above All Else, Snow Joe, LLC (“Snow Joe”) is dedicated to you, our customer, and we think it’s important for you to know what you can expect from us. Snow Joe warrants new, genuine, powered and non-powered Snow Joe®, Sun Joe® and Aqua Joe® products (“Products”) to be free from defects in material or workmanship when used for ordinary household use for a period of two years from the date of purchase by the original, end-user purchaser when purchased from Snow Joe®, Sun Joe®, Aqua Joe® or from an authorized Product seller with proof of purchase.

If your Product does not work or there’s an issue with a specific part that is covered by the terms of this Warranty, Snow Joe will elect to (1) send you a free replacement part, (2) replace the Product with a new or comparable product at no charge, or (3) repair the Product. How cool is that!

When you Go With Joe®, you’re not just buying a warranty; you’re buying total peace of mind to know that you can rely on our top-notch tools, top-tier customer support, complete product coverage, and our no-hassle return policy.

Thanks for choosing to #GoWithJoe!


Order your choice of Snow Joe® 24V-SS13 24V IONMAX 13-Inch Cordless Snow Shovel for $199.99, Snow Joe® 24V-X2-SB18 48V IONMAX 18-Inch Snow Blower for $399.99 or our Snow Joe® Shovel + Blower Kit for $599.98. All orders include FREE SHIPPING! At checkout, you will also have the option to make up to 12 monthly payments by checking out with Affirm. This offer is available in the 48 contiguous states. State sales tax will be applied where applicable. Sorry, we cannot ship to P.O. Box addresses.

Your order includes our 30-Day Money Back Guarantee and 3-Year Manufacturer’s Warranty. Limited time only. While supplies last. Offer(s) cannot be combined with any other offer(s) and is non-retroactive. Offers, prices, and product availability subject to change without notice. *30-Day Money Back Guarantee. If for any reason you are not completely satisfied with your product, simply return it within 30 days for a full credit or refund less a return label fee, which is calculated by UPS.

Based on TraQline unit share reports. Snow Joe® is the market leader in both Battery Operated and Electric Snow Blowers for the four quarters ending September 2020. 

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